Payment & Orders

Why should I choose Shukran Islamic Arts over competition?

Shukran Islamic Arts has proved itself on Etsy with over 21 thousand orders and 4000 positive reviews.
We have 24 hours online experts that can solve your problems.
We reply fast to customization requests and generally make your desire happen.
We have a combined manufacturing system that we dispatch metal and glass decors from the same place.

Can I cancel my order?

Sure, if your order has not been shipped just reach out over Contact Us or over WhatsApp and we can cancel your order.

Do you do wholesale?

For over 10 products to the same address we can apply wholesale prices, delivery dates may change for wholesale orders. Check out Whole & Partnership Page.

Can I get my product personalized?

Generally yes you can. But we have some limitations regarding shipping overcharges. Therefore we have limitation of 45" wide/long. But if you still want bigger products contact with us.
Color can be personalized as desired, contact us for your personalization requests.

Shipping & Returns

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Where do you dispatch your orders from?

Our business and warehouse is in the US but our manufacturing is in Turkey. Most of the orders are dispatched from Turkey, some from the US warehouse.

How long will it take to get my order?

It depends on where you are and which product you have bought. Manufacturing takes 2-3 days for tempered glass, 5-6 days for metal products if we do not have in stock. Deliveries generally take 3-5 days but occasionally it can be a little bit longer due to shipping companies.

Do you pay for customs fees and import taxes?

United States, United Kingdom, European Union and Canada residents do not pay customs fees and import taxes. This may or may not be valid for other countries. Please get in touch if your country is not listed above.

Other

Any other questions?

Reach out over over Contact Us ,   WhatsApp , and

support@shukranislamicarts.com

we will be happy to assist you.